Projects: Salesforce.com Fluency, Mayo Clinic LiveWell, iCarnegie Trestle, Microsoft Cozm, Get•It•Board, Magic Meal, Shareflect, Meal Maker.

salesforce.com: Fluency

My capstone project team researched, designed, and developed an extension for Salesforce that helps salespeople quickly and easily create and update records using natural language processing.

I led the team in brainstorming, needs validation, prototyping, iterative design, and final wireframing. I also contributed to conducting user research, interpreting findings, and running usability studies.

• Territory Map

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  I led the team in the creation of a territory map to represent our shared view of the project.

  

• Heuristic Evaluations

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  I pushed the team to conduct background research on existing natural language systems, using heuristic evaluation to assess their strengths and weaknesses.

  

• Contextual Inquiries

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  I sat and partnered with users as they performed their work in Salesforce to understand how they use it in real world situations.

  

• Synthesis

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  Using affinity diagrams, I helped the team consolidate and interpret the research results into useful insights and compelling design directions.

  

• Brainstorming

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  I led brainstorming with the team to come up with as many ideas as possible, asking team members to visualize each of their ideas to facilitate discussions.

  

• Storyboarding

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  I condensed our initial ideas into promising concepts that we storyboarded and showed to users for needs validation.

  

• Prototypes

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  I formulated our iterative design process, consisting of low, mid, and high fidelity prototypes. Eleven different prototypes were created as we explored different concepts and interfaces.

  

• Usability Testing

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  I conducted usability tests with users both over the phone and in person at the usability labs at Salesforce.com.

  

• Final Design

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  I created the wireframes for our final working prototype that we delivered to our clients at Salesforce.com, available to show via e-mail or in person.

  

Mayo Clinic: LiveWell

We designed a service for the Mayo Clinic to help people support each other in making healthier decisions on a daily basis. I contributed by designing take-home journal studies, translating research results into design directions, creating conceptual models to help communicate the design, and iterating based on client feedback. I and my teammate Paul presented the design to an enthusiastic audience of health care professionals at Mayo Clinic.

The following video demonstrates how our service would be adopted and used in a typical midwestern suburb. I contributed to the concept of the service and designed the website wireframes.

iCarnegie: Trestle

We redesigned an online course-delivery platform to improve students' experience and productivity utilizing contextual inquiry and usability evaluation methods. I contributed by performing research, sketching prototypes and wireframes, leading the group design process, and writing the design specifications for implementation. The final product suggested a new structure for the site with three key features designed to suit user needs that were unfulfilled.

Microsoft: Cozm

Microsoft challenged us to explore new ways of working. My team focused on career-building through meaningful social connections instead of superficial job fairs and networking events. Our multi-platform (web and mobile) system, Cozm, helps people connect their contacts with matching career goals as well as make new connections in person with others who share a common career interest. I contributed to conducting and interpreting user research, concept generation, and iterative refinement.

The Get•It•Board

My team studied the collaborative shopping process (a group of roommates purchasing a couch for their apartment), which consisted of browsing internet ads, sharing links via e-mail, and in-person discussion. To better facilitate this process, we designed the Get•It•Board, an online space to post, organize, and discuss shopping options in a group. Rather than impose a voting system, the Get•It•Board allows users to express opinions, compromise, banter, and bond with groupmembers over the shopping process. I contributed by interpreting research, leading concept generation, choosing features and interactions, performing usability evaluation methods, and writing the design documentation.

Magic Meal

This project required us to design a mobile application to support the cooking needs of teenage babysitters. By creating a persona—Megan—complete with end, experience, and life goals, a personal background, and scenario of use, we identified that a babysitter's challenge is to cook a good meal with on-hand ingredients. Megan can quickly enter ingredients into Magic Meal, which provides a list of suggested dishes updated with the known ingredients. By using this application, Megan not only builds her own cooking skill, but receives repeat business and recommendation from the parents for her independence and responsibility. I contributed to persona creation, concept generation, interaction design, and wireframing.

Shareflect

For this personalized website project, we focused on the needs of social groups to collect and reminisce over shared experiences. Current systems, such as Facebook and Flickr, store photos in individual's pages. Our system, Shareflect, stores group experiences in multiple formats—photos, videos, and stories—on a timeline in a shared location that all group members can access and contribute to. We conducted directed storytelling with six users and constructed two personas to represent active (photographers) and passive (commenters) contributors. I contributed by conducting directed storytelling, process modeling, concept generation, and wireframing.

Meal Maker

We were challenged to design a sensor-based kiosk situated in a specific environment. We explored ways that the high-end grocery store experience could be improved and storyboarded concepts with users to see which resonated most. Many users recognized the need to find recipes for an ingredient of interest. Our kiosk, Meal Maker, scans any ingredient and offers a visual list of recipes that use the ingredient. The shopper can print out a recipe of choice on the spot and pick up the other required ingredients while at the store. I contributed with in-person observations, brainstorming, needs validation, concept generation, information architecture, wireframes, and video production.